FAQ

What is Craft Brew Swag?

Crafbrewswag is an online retailer of quality craft beer merchandise. Our business model is to collaborate with craft brewers to produce and distribute their merchandise on-line through craftbrewswag.com. We are dedicated to celebrating craft brew and promoting craft brew culture. The mission of Craft Brew Swag is to enable craft brewers to show their love to their fans through on-line sales. We want to make craft brew swag available on the web to craft brew fans everywhere. It is a great time to be a craft brew fan. 

What payment methods do you take?

We accept Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. We cannot accept Paypal, checks, or other payment methods. All orders must be placed online and are charged in US Dollars.

How do I know if my order went through?

Once an order is placed you are taken to a confirmation screen that shows your order number. A confirmation email is automatically sent to you with your order details. If you do not receive this email, please check your junk mail filter.

Do you ship to countries outside of the US?

We currently ship to US and Canada. If you want to order something to another location, please contact us.

How will you ship my order?

We ship via UPS or USPS. You can choose during the check out process.

When will my order be shipped?

In stock orders are shipped within 24 hours. You will get a tracking email when your order ships.

How do I return or exchange an item?

If you believe your order was mis-shipped, contact us with the order # in the subject line and an explanation of the incorrect item you received. We want you to be 100% satisfied with your purchase. If you’re not, send it back to us. To return your craftbrewswag purchase, please use these instructions.  Craftbrewswag.com only refunds custom printed/embroidered products purchased from craftbrewswag.com (receipt required) within 30 days of original purchase.  If you wish to exchange a product, you must first return the original purchase and then initiate a new order.  The gear must be returned clean, not worn and undamaged to receive a refund.   You will be responsible for shipping the item back to us. Partner breweries do not process returns or exchanges for merchandise purchased from craftbrewswag.com

Will all the products I ordered ship together?

For multiple product orders, we will make every attempt to ship all products in a single package. If an item is on back order at the time your order is placed, we will contact you to determine how to proceed.

Privacy Policy

During the checkout process, you are required to enter certain pieces of personal information, including but not limited to email address, name and shipping address. We collect this information in order to process your order, but will not share the information with any third parties. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology.

Do I have to pay sales tax?

You only have to pay sales tax I you are located in the same state as Craft Brew Swag (Idaho).

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

How do I navigate this site?

To navigate this website, just click on a category you might be interested in. Categories are located on the top, left and bottom of the page. You can also search for products according to brewery and gear type.

Lastly with all the crazy scams that go around in this world of online sales, Craftbrewswag.com reserves the right to refuse service to anyone for anyone reason.